GAERNE
Gaerne Balance Black XTR Trials Boots
Gaerne Balance Black XTR Trials Boots
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- Free UK Shipping Order Over £50
- Friendly UK Support
- Quick & Easy Returns
BALANCE XTR is a purpose-built trial lightweight boot designed for riders seeking peak performance. These boots offer versatility that extends beyond the trials, making them suitable for dual sport and ATV riding as well.
Upper crafted with Microfiber, the BALANCE XTR boot features an anatomically shaped PU shin plate providing robust support. Adjustable in three positions, the shin plate ensures a personalized fit. Further enhancements include a reinforced toe area, malleolus support, and strategically placed microfiber inserts optimizing flexibility and overall comfort during use.
The closure system boasts three adjustable Aluminum Superlight Buckles with a fresh painted finish, facilitating effortless, rapid, and precise closure. Additionally, upper Velcro strap enable personalized closure fitting to accommodate individual preferences.
Internally, the boot is equipped with a waterproof Drytech membrane, ensuring suitability for riding in all weather conditions. This feature provides riders with confidence and comfort, regardless of the environmental conditions they may encounter.
Gaerne's Ideal artisanal construction, a technique honed since 1962, ensures the creation of sturdy and long-lasting sole structures for Gaerne boots. This unwavering commitment to quality craftsmanship and durability has become a hallmark of Gaerne footwear. Additionally, this construction method enables easy resoling, providing an avenue to revitalize the boots and prolong their lifespan.
The Gaerne gum rubber trial sole, engineered with a specific compound, assures a non-slip grip, ensuring exceptional feel and control of the bike. This sole elevates traction and stability, empowering riders to uphold control and confidence across diverse riding conditions.
CE certified according to EN 13634:2017 and Regulation EU 2016/425
The BALANCE XTR boot is proudly Made in Italy.
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Gaerne Size Chart: |
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EU
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US/Australia
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UK
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33
|
1
|
13
|
|
34
|
2
|
1
|
|
35
|
2.5
|
1.5
|
|
36
|
3
|
2
|
|
37
|
4
|
3
|
|
38
|
5
|
4
|
|
39
|
5.5
|
4.5
|
|
40
|
6.5
|
5.5
|
|
41
|
7
|
6
|
|
42
|
8
|
7
|
|
43
|
9
|
8
|
|
44
|
9.5
|
8.5
|
|
45
|
10.5
|
9.5
|
|
46
|
11
|
10
|
|
47
|
12
|
11
|
|
48
|
13
|
12
|
|
49
|
14
|
13
|
|
50
|
15
|
14
|
Shipping Policy
Shipping Policy
Order Processing and Delivery Schedule
Once an order is placed on our website, it enters our dispatch queue promptly.
Order Handling Time: 1 business day (Monday to Friday)
Order Cut-Off Time: 04:00 PM (GMT+00:00) Greenwich Mean Time (London)
Orders placed after the cut-off time will be processed on the next working day.
Standard Shipping Transit Time
Transit Time: 2-3 business days (Monday to Friday)
Total Shipping Time (Handling + Transit)
Estimated Delivery Window: 3-5 business days (Monday to Friday)
Shipping Carrier
We partner with trusted UK couriers such as Royal Mail, DPD, DHL, and Parcelforce. The carrier used for your order will be confirmed in your dispatch email.
Shipping Locations
We currently ship within the United Kingdom only.
Shipping Fees
We offer free shipping on all orders of £50 or above.
For orders below £50, a flat rate of £3.99 will be applied at checkout.
Please NOTE that extra shipping fees will be charged on all tyres & electric bikes due to size / weight.
All prices are charged in GBP (£).
Order Confirmation and Tracking
Once your order is placed, you will receive an order confirmation email. After dispatch, a shipping confirmation email with a tracking number and tracking link will be provided. A final notification will be sent when your order is marked as delivered.
Lost or Missing Packages
If your parcel is marked as delivered but has not arrived:
Reconfirm the delivery address
Check surrounding areas or safe delivery spots
Ask neighbours or household members
Contact the courier with your tracking details
If your parcel is officially classified as lost, please contact us with your order number. We will arrange a replacement or refund, depending on your preference.
Delivery Delays
While we aim to meet all estimated delivery times, delays may occasionally occur due to courier disruptions or high seasonal volume. If your order has not arrived within the expected timeframe, contact us for support.
Refund and Return Policy
Refund and Return Policy
Return Window and Eligibility
Returns are accepted within 30 days of delivery, provided the following conditions are met:
Items must be new, unused, and in their original packaging with all accessories included.
Returns are accepted for both defective and non-defective products.
Customers must contact us before sending any return to receive return approval and instructions.
Email: sales@aceraceshop.co.uk
Phone: +44 1282216785
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery with:
Your order number
Clear photographs of the item and packaging
A brief description of the issue
Depending on the situation, we will offer a replacement, exchange, or full refund.
Exchanges
We accept exchanges within 30 days, provided the returned item meets the eligibility criteria stated above. Once the returned product is received and inspected, your replacement item will be dispatched.
Refund Process
Once we receive and inspect your return, you will be notified via email regarding the approval or rejection of your refund.
If approved:
Refunds will be processed to your original payment method within 7 days.
A confirmation email will be sent once the refund has been issued.
Late or Missing Refunds
If you haven’t received your refund:
Recheck your bank or payment account
Contact your bank or card provider—processing times may vary
If you still require assistance, reach us at sales@aceraceshop.co.uk
Non-Returnable Conditions
We do not accept returns under the following circumstances:
Items not returned in new condition
Returns requested after 30 days of delivery
Items sent back without prior authorization
Return Address
Ace Race Shop
Smithsons Farm Cottage
Burnley BB12 9DR
United Kingdom
Method & Fees
Return Method: By mail
Return Label: Customer is responsible for arranging and paying for return shipping
Restocking Fee: No cost
Refund Processing Time: 7 days after receipt of return
Cancellation Policy
Orders may be cancelled within 2 hours of purchase, provided the order has not yet been processed or shipped.
