Shipping policy
At Ace Race Shop (ACE Suspension Ltd), we are committed to providing fast and reliable delivery throughout the United Kingdom. Please review the details below to understand our shipping process clearly.
Order Processing and Delivery Schedule
Once an order is placed on our website, it enters our dispatch queue promptly.
Order Handling Time: 1 business day (Monday to Friday)
Order Cut-Off Time: 04:00 PM (GMT+00:00) Greenwich Mean Time (London)
Orders placed after the cut-off time will be processed on the next working day.
Standard Shipping Transit Time
Transit Time: 2-3 business days (Monday to Friday)
Total Shipping Time (Handling + Transit)
Estimated Delivery Window: 3-5 business days (Monday to Friday)
Shipping Carrier
We partner with trusted UK couriers such as Royal Mail, DPD, DHL, and Parcelforce. The carrier used for your order will be confirmed in your dispatch email.
Shipping Locations
We currently ship within the United Kingdom only.
Shipping Fees
We offer free shipping on all orders of £50 or above.
For orders below £50, a flat rate of £3.99 will be applied at checkout.
Please NOTE that extra shipping fees will be charged on all tyres & electric bikes due to size / weight.
All prices are charged in GBP (£).
Order Confirmation and Tracking
Once your order is placed, you will receive an order confirmation email. After dispatch, a shipping confirmation email with a tracking number and tracking link will be provided. A final notification will be sent when your order is marked as delivered.
Lost or Missing Packages
If your parcel is marked as delivered but has not arrived:
Reconfirm the delivery address
Check surrounding areas or safe delivery spots
Ask neighbours or household members
Contact the courier with your tracking details
If your parcel is officially classified as lost, please contact us with your order number. We will arrange a replacement or refund, depending on your preference.
Delivery Delays
While we aim to meet all estimated delivery times, delays may occasionally occur due to courier disruptions or high seasonal volume. If your order has not arrived within the expected timeframe, contact us for support.