Refund policy
At ACE Suspension Ltd (Trading as Ace Race Shop), customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, refunds, and exchanges.
Return Window and Eligibility
Returns are accepted within 30 days of delivery, provided the following conditions are met:
Items must be new, unused, and in their original packaging with all accessories included.
Returns are accepted for both defective and non-defective products.
Customers must contact us before sending any return to receive return approval and instructions.
Email: sales@aceraceshop.co.uk
Phone: +44 1282216785
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery with:
Your order number
Clear photographs of the item and packaging
A brief description of the issue
Depending on the situation, we will offer a replacement, exchange, or full refund.
Exchanges
We accept exchanges within 30 days, provided the returned item meets the eligibility criteria stated above. Once the returned product is received and inspected, your replacement item will be dispatched.
Refund Process
Once we receive and inspect your return, you will be notified via email regarding the approval or rejection of your refund.
If approved:
Refunds will be processed to your original payment method within 7 days.
A confirmation email will be sent once the refund has been issued.
Late or Missing Refunds
If you haven’t received your refund:
Recheck your bank or payment account
Contact your bank or card provider—processing times may vary
If you still require assistance, reach us at sales@aceraceshop.co.uk
Non-Returnable Conditions
We do not accept returns under the following circumstances:
Items not returned in new condition
Returns requested after 30 days of delivery
Items sent back without prior authorization
Return Address
Ace Race Shop
Smithsons Farm Cottage
Burnley BB12 9DR
United Kingdom
Method & Fees
Return Method: By mail
Return Label: Included in the package, Free
Restocking Fee: No cost
Refund Processing Time: 7 days after receipt of return
Cancellation Policy
Orders may be cancelled within 2 hours of purchase, provided the order has not yet been processed or shipped.