FAQ

1. How long does delivery take?
Our total delivery time is typically between 4 to 5 business days, which includes 1–2 days for handling and 2–3 days for transit, Monday to Friday.

2. Do you offer free shipping?
Yes, orders of £50 or more qualify for free shipping. Orders below £50 incur a flat shipping fee of £3.99.

3. Which courier will deliver my order?
We work with reliable UK couriers such as Royal Mail, DPD, Evri (Hermes), and Parcelforce. The assigned courier will be confirmed in your dispatch email.

4. Can I track my order?
Yes. Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

5. What should I do if my order is delayed or lost?
If your package hasn’t arrived or is marked as delivered but not received, please check with neighbours, safe places, and contact the courier first. If it is officially declared lost, contact us and we will offer a replacement or refund.

6. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, and Google Pay. All payments are processed securely in GBP (£).

7. Can I cancel or change my order after placing it?
Yes, orders can be cancelled within 2 hours of purchase, provided they have not yet been processed or shipped.

8. What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery, provided the product is new and unused in its original packaging.

9. Who pays for return shipping?
Return shipping is the customer’s responsibility, and returns must be sent by mail to our designated return address.

10. How long does it take to receive a refund?
Once your return is received and approved, your refund will be processed within 7 days to your original payment method.

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